17. May 2022
10:00 – 11:30
Location — Map
Event in German Language
89.00 for DTB members
189,00 for non-members
From the 2nd participant you get a 30% discount!
The registration for this event is no longer possible.
Dealing with customer complaints and determining causes
Trading in textiles without customer complaints is almost impossible.
Unfortunately, it happens again and again that customers complain about the quality of a product. From their point of view, the textile is defective and therefore damage has occurred.
Often, however, the cause is not directly in the textile itself.
The 90-minute webinar is intended to provide an overview of the types of damage and how to proceed in order to determine the cause.
Targeted questions to the customer, for example, will help.
Concrete examples of damage illustrate the topic.
Birgit Jussen explains what types of damage there are and how to proceed in order to determine the cause. Concrete examples of damage illustrate the topic.